Consumer Protection BC spokesperson, Tatiana Chabeaux-Smith, said that not panicking and trying to negotiate is the best option during the ongoing pandemic. (Pixabay photo)

No laws in B.C. to force businesses to offer refunds, even during a pandemic

Black Press Media talks to Consumer Protection BC on how to navigate during COVID-19

As business owners navigate this unprecedented pandemic, in B.C. and around the world, consumers are also having to figure out how to balance their bank accounts, including the return of merchandise or cancellation of services.

But British Columbians should be prepared to see some companies, big and small, denying them full refunds – even if the service didn’t happen due to COVID-19.

“In B.C., there is no law that dictates that a business has to give you a refund, exchange or return,” explained Consumer Protection BC spokesperson Tatiana Chabeaux-Smith.

“A store gets to set their own policy.”

ALSO READ: Social media a blessing and a curse during time of crisis

Chabeaux-Smith said a consumer should always understand the terms and conditions laid out by a business, but noted that it wouldn’t be unusual that a business didn’t have a policy for these unforeseen times. That has made for a difficult situation for the thousands of consumers who may be having to pull back financially and the businesses trying to stay afloat.

“Start with the business, ask them what is possible,” Chabeaux-Smith advised. “See if you can get somewhere. Be patient with one another. There is no guideline.”

Consumers look to buy gift cards in order to support local

With many businesses forced to shut doors until further notice, the Better Business Bureau and other business groups are encouraging consumers to buy gift cards as a way to support the business financially now, and cash in on the service once this pandemic is over.

Chabeaux-Smith said gift cards can’t expire, but warned that gift certificates for a specific service can, as long as the expiry date is clearly listed.

The length of expiry can vary and is completely up to the businesses’s discretion, because “the cost of delivering a service changes over time.”

Regulations dictate that a business has to be upfront about when a gift certificate expires. If it does expire, there are no guidelines that dictate a business owner must allow the dollar amount to be used as credit.

“If you want a gift card that doesn’t expire, my advice would be to go for a dollar value,” Chabeaux-Smith.

But her advice comes with one caveat – if a business is forced to close, don’t expect that money back.

“If they declare bankruptcy, all the creditors get put into a big bucket, and rent or something else will get priority,” she said.

Price gouging can be reported: here’s how

While there is no regulation on refunds in the province, there is a law on price gouging and that’s where Consumer Protection BC can step in.

Anyone who suspects a business is taking advantage of the pandemic by drastically increasing the prices on certain items can report them to the regulator online. Chabeaux-Smith said that photos and other evidence of alleged price gouging helps the investigator.

If a business is found to be at fault, the regulator starts first with education but can escalate enforcement to cease and desist letters.

READ MORE: B.C. bans ‘shameful black market’ of food, medical supplies; limits buying quantities


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Quesnel Farmers’ Market welcomes back non-food vendors

Decision comes as the Province moves forward with phase two of the B.C. Restart Plan

Barkerville set to re-open in phases

Accomodations, shops, restaraunts to open June 18, exhibits and public programming July 3

P.G.’s Barb Ward-Burkitt named new chair of Minister’s Advisory Council on Indigenous Women

A survivor of domestic abuse herself, Ward-Burkitt has served as vice-chair since 2018

Disaster recovery resources available for CRD residents impacted by flooding

Deadline is Aug. 5, 2020 to apply for disaster financial assistance

Williams Lake RCMP capture fugitive walking along Highway 97 in city limits

Witness said they could hear police yelling for suspect to ‘get down’

MAP: Dr. Henry reveals which B.C. regions have seen most COVID-19 cases

B.C. health officials release a first look at how the novel coronavirus has reached all corners of the province

‘I’m pissed, I’m outraged’: Federal minister calls out police violence against Indigenous people

Indigenous Minister Marc Miller spoke on recent incidents, including fatal shooting of a B.C. woman

Plan in place for BC Ferries to start increasing service levels

Ferry corporation reaches temporary service level agreement with province

B.C. starts to see employment return under COVID-19 rules

Jobless rate for young people still over 20% in May

Kelowna Mountie on desk duty following ‘aggressive’ arrest

The officer involved in an arrest that took place on May 30 in Kelowna has been placed on administrative duties

Protests shift to memorializing George Floyd amid push for change

‘There is something better on the other side of this,’ says Atlanta Mayor Keisha Lance Bottom

Limit gun capacity to five bullets, victims group urges Trudeau government

Current limits are generally five bullets for hunting rifles and shotguns and 10 for handguns.

Vancouver Island’s current COVID-19 case count officially hits zero

Of the 130 recorded Island Health cases, five people have died, 125 recovered

COVID-19: Closed B.C. businesses allowed to sell liquor stock

Sales allowed to other licensees that can reopen

Most Read