The Ottawa headquarters of Canadian e-commerce company Shopify are pictured on Wednesday, May 29, 2019. THE CANADIAN PRESS/Justin Tang

The Ottawa headquarters of Canadian e-commerce company Shopify are pictured on Wednesday, May 29, 2019. THE CANADIAN PRESS/Justin Tang

Shopify says two ‘rogue’ employees involved in data breach to obtain customer records

Shopify says it doesn’t have evidence at this point in the investigation that the data was used

Shopify Inc. is working with the FBI after two “rogue members” of its support team engaged in a scheme to illegitimately obtain customer transactional records of some merchants.

The Ottawa-based tech firm says it terminated the employees’ access to its network and referred the data breach to law enforcement.

Shopify says it doesn’t have evidence at this point in the investigation that the data was used.

It says fewer than 200 merchants whose stores were illegitimately accessed are at risk of having had their customer data exposed. This data includes basic contact information, such as email, name, and address, as well as order details, like products and services purchased.

Complete payment card numbers or other sensitive personal or financial information were not involved.

Shopify, which is Canada’s most valuable company, says the incident was not the result of a technical vulnerability in its platform, and emphasized that the vast majority its customers are not affected.

“We don’t take these events lightly at Shopify. We have zero tolerance for platform abuse and will take action to preserve the confidence of our community and the integrity of our product,” it said in a company message board.

“To put it simply, we are committed to protecting our platform, our merchants, and their customers. We will continue to work hard to earn your trust every day.”

ALSO READ: BC Liberals must change gears from election cynicism, focus on the issues, UBC professors say

The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Forestry Ink columnist Jim Hilton. (File Photo)
FORESTRY INK: Responsible use of herbicides

Columnist Jim Hilton writes about the issue of spraying herbicides like glyphosate

This screenshot from the City of Quesnel website shows where paving took place during the 2020 season. (City of Quesnel website)
City of Quesnel completed overlay paving at five sites in 2020

The season’s work was completed within a budget of $375,000

Correlieu Secondary School students Hanna Fitchett, Justin Pugh and Jaeana Dumais (missing from photo) were recently recognized by the Quesnel and District Arts Council for their poetry submissions to the community writing contest. The students’ work was inspired by the novel Wenjack and the film The Secret Path. (Photo Submitted)
LETTER: Quesnel high school students’ poetry recognized

CSS thanks the Quesnel and District Arts Council and its community writing contest partners

The director of the Wells Snowmobile Club, Dexter Knorr, shared what is in his safety kit when sledding. Included are spare parts for his machine, like sparkplugs, and specially-designed tow ropes. (Submitted Photo)
Wells Snowmobile Club director shares tips for safe sledding

Two Prince George men were recently stranded on Yanks Peak, one overnight

In this file photo from 2019, Tammy Burrows of the Wild Women of the North Society organizes the donations before the group of volunteers begins assembling Christmas hampers Dec. 22 at the Quesnel Tillicum Society Native Friendship Centre. The society is collecting food hamper items again this winter, along with winter clothing and warm gear. (Quesnel Cariboo Observer File Photo)
There are many ways to help fill Christmas hampers in and around Quesnel

Many businesses, volunteers and the RCMP are collecting hamper items over the next few weeks

(Dave Landine/Facebook)
VIDEO: Dashcam captures head-on crash between snowplow and truck on northern B.C. highway

Driver posted to social media that he walked away largely unscathed

Black Press Media and BraveFace have come together to support children facing life-threatening conditions. Net proceeds from these washable, reusable, three-layer masks go to Make-A-Wish Foundation BC & Yukon.
Put on a BraveFace: Help make children’s wishes come true

Black Press Media, BraveFace host mask fundraiser for Make-A-Wish Foundation

A Canadian Pacific freight train travels around Morant’s Curve near Lake Louise, Alta., on Monday, Dec. 1, 2014. A study looking at 646 wildlife deaths along the railway tracks in Banff and Yoho national parks in Alberta and British Columbia has found that train speed is one of the biggest factors. THE CANADIAN PRESS/Frank Gunn
Study finds train speed a top factor in wildlife deaths in Banff, Yoho national parks

Research concludes effective mitigation could address train speed and ability of wildlife to see trains

A airport worker is pictured at Vancouver International Airport in Richmond, B.C. Wednesday, March 18, 2020. THE CANADIAN PRESS/Jonathan Hayward
Canada extends COVID restrictions for non-U.S. travellers until Jan. 21 amid second wave

This ban is separate from the one restricting non-essential U.S. travel

Menno Place. (Google Street View image.)
B.C. care home looks to hire residents’ family members amid COVID-19-related staff shortage

Family would get paid as temporary workers, while having chance to see loved ones while wearing PPE

A man walks by a COVID-19 test pod at the Vancouver airport in this undated handout photo. A study has launched to investigate the safest and most efficient way to rapidly test for COVID-19 in people taking off from the Vancouver airport. The airport authority says the study that got underway Friday at WestJet’s domestic check-in area is the first of its kind in Canada. THE CANADIAN PRESS/HO, Vancouver Airport Authority *MANDATORY CREDIT*
COVID-19 rapid test study launches at Vancouver airport for departing passengers

Airport authority says that a positive rapid test result does not constitute a medical diagnosis for COVID-19

114 Canadians were appointed Nov. 27 to the Order of Canada. (Governor General of Canada photo)
Indigenous actor, author, elder, leaders appointed to Order of Canada

Outstanding achievement, community dedication and service recognized

More than 60 cm of snow has fallen at Ulkatcho First Nation near Anahim Lake in the Chilcotin since a snowfall warning went into effect Thursday, Nov. 26. (Graham West photo)
VIDEO: More than 60 cm of snowfall in Chilcotin since Thursday, Nov. 26

Graham West of Ulkatcho First Nation captures the scene on video

Screenshot of Pastor James Butler giving a sermon at Free Grace Baptist Church in Chilliwack on Nov. 22, 2020. The church has decided to continue in-person services despite a public health order banning worship services that was issued on Nov. 19, 2020. (YouTube)
2 Lower Mainland churches continue in-person services despite public health orders

Pastors say faith groups are unfairly targeted and that charter rights protect their decisions

Most Read