Honoured for great public service

Deb Lipscombe receives National Heintzman Leadership Award

Deb Lipscombe with her award.

Former Quesnel resident Deborah Lipscombe was awarded the prestigious National Heintzman Leadership Award for her innovative work with Service BC.

The Institute of Citizen-Centred Services (ICCS), which bestows the Heintzman Leadership Award, was established to measure and monitor the progress of the public sector in improving citizen satisfaction with public-sector service delivery and develop the means to recognize excellence in citizen-centred service. Nominations are submitted from across Canada.

Her nomination for this award included recommendations from a variety of partners Lipscombe has developed over the years. With a focus on partners across various jurisdictions, Lipscombe’s nomination papers included testimonials her staff, from the Provincial Governments Chief Information officer, Bette-Jo Hughes in Victoria, a Director for Service Canada and a Regional Manager for ICBC Driver Services.

Although the nomination was not a surprise to Lipscombe (she was advised in March 2014 she was in consideration for this award) when she received the news in January of this year she was thrilled.

“I have difficulty blowing my own horn,” she said with a laugh.

“People who have won this award in the past have all been involved with bringing service to the citizens across Canada and I was amazed to be chosen.”

But, upon reflection, Lipscombe admitted her success is based on her commitment to building relationships and finding common ground for all parties.

What began as a one-day hire in 1986 with the Ministry of Forests in Quesnel, has evolved to problem-solving on a provincial level.

Lipscombe moved up in the Ministry of Forests to operations manager.

Without much confidence, she applied for the Regional Manager for the Interior Northeast and Government Agent position in Quesnel and was again surprised when she secured the job in 2001.

A transfer to Kamloops in 2003 saw Lipscombe take over Government Agent for Kamloops and the Regional Manager position evolved into Regional Director, responsible for up to 14 Service BC offices between Merritt and Fort Nelson.

“When I interviewed for the government agent’s position in Quesnel, I really felt I had found my niche,” she said.

“I’m drawn to problem solving.”

One of the creed’s this citizen-centred public servant believes is people chose to live in places for a variety of reasons but they should be able to access services wherever they live.

“One-stop shopping for government programs and citizen-centred service will always be my passion.” To that end, Lipscombe took an 11 month temporary assignment as a Project Director, Implementation for the first Front Counter BC office, established in Kamloops, to provide that single point of contact for citizens seeking natural resource permits and licences.

Through her skillful guidance, Service BC offices offer an amazing array of services including federal services through outreach programs, thanks to the partnerships Lipscombe has established.

“What we’re doing is where government offices are closing, we are taking over delivery of their services and are the face of government across the province.”

This also includes guiding citizens to access what they need through online services and telephone services wherever possible, but never sacrificing the face-to-face the public demands.

Lipscombe is about to step up another level in Service BC. Thanks to her ongoing commitment and innovative management, along with many partnerships, Service BC has decided to create one Director for the entire province who will work with senior managers and 62 Service BC offices across British Columbia and that will be Lipscombe.

“The whole structure is changing to better streamline processes,” she said.

“I’m looking for consistency in how our offices increase accessibility to government services and information and that’s one of the reasons for the changing structure.

“You can walk into any office in the province and receive the same level of service.

“I’m one of many who really believe in what we’re doing, I really care about outcomes.”

However, Lipscombe credits much of her success to the many mentors and much guidance throughout her 30 years with government.

“I hope I have provided that same level of support and mentorship to the people I work with as well,” she said.

Just Posted

Mill fire at Tolko caused by spark

The Quesnel Fire Department responded at 2:30 this morning

Hospital Auxiliary chosen for wool shop charity

Hospital Auxiliary chosen because they are voracious knitters and all proceeds remain in Quesnel

Fox used ice floes on the Quesnel River

Signs of Ol’ Man Winter’s handiwork everywhere one looks in Quesnel

City executive committee looking at increased stipends

Council will consider impact of a stipend hike for committee chairs, acting mayors

FHL: Bear bounds back into the penthouse with a 5-3 win over Fraser River

Steve Dodge brings us all the highlights from the FHL

VIDEO: Orcas put on a show near Hornby Island

Louis Jobodin shares photos and video of his experience

LIVE: Solitary confinement in Canadian prisons unconstitutional: B.C. Supreme Court

Associations argued that solitary confinement was inhuman

1 in 4 B.C. consumers unable to pay bills, debt repayment: poll

Since interest rates first rose in July, poll suggests households across B.C. have had to tighten budget

SOGI rally disrupts school board meeting, but business carries on

Chilliwack school board makes statement in support of B.C.-wide gender identity teaching resource

154 remote B.C. communities to get high-speed internet

Government funding to bring subsea fiber optic cable to connect people on the coast

Kelowna West byelection called for Feb. 14

Four candidate race to replace departed former B.C. premier Christy Clark

Northwest husband and wife honoured for saving each other’s lives

BC Ambulance presented each a Vital Link Award for administering CPR

Bank of Canada hikes interest rate to 1.25%, cites strong economic data

The rate increase is expected to prompt Canada’s large banks to raise their prime lending rates

Trump aces mental aptitude test designed by Canadian immigrant

“This is a good example, I think, that will be helpful to change views about immigration. And maybe for Mr. Trump himself to consider immigrants as contributors to advancing science, advancing our societies.”

Most Read