FILE – B.C. Attorney General David Eby announces overhaul of ICBC rates and handling of claims at the B.C. legislature, Feb. 6, 2018. (B.C. government)

B.C. introduces new complaint process in bid to increase trust in ICBC

David Eby says a lot of British Columbians just don’t trust the auto insurer

British Columbia’s attorney general says the province will “supercharge” an office that deals with complaints against the Insurance Corp. of B.C. in an effort to increase public trust in the Crown auto insurer.

David Eby made the announcement as one of several moves that he says will increase transparency and accountability at ICBC.

The government will also require the auto insurer to post its annual reports online in “plain language,” so that the average person can understand the financial health of the Crown corporation and how premiums are calculated.

And individuals who accept pre-litigation payments from ICBC will no longer be barred from later suing the corporation, a move that Eby said may reduce the number of cases that actually end up in court.

ICBC already has a fairness office with a $200,000 budget, but Eby said it is hard to find and there’s no statutory obligation for ICBC to respond to its recommendations.

Under the changes, the commissioner will be appointed by cabinet, complaints can be filed online and the nature of complaints, the commissioner’s recommendations and ICBC’s responses must be posted publicly in plain language.

“I don’t think it’s a secret that many British Columbians simply don’t trust ICBC,” Eby said at a news conference Wednesday.

“That’s a problem because British Columbians deserve the peace of mind of knowing that if they’re injured in a crash and they ask a public insurance provider for help, they need to know they will be well taken care of.”

The New Democrats “inherited a mess,” when they took power and discovered ICBC was operating with billion-dollar deficits and projections showed massive increases to premiums for drivers would be required to break even.

“The fact that this information was not available to the public before the 2017 election is just one more example of why more transparency is needed at the corporation,” he said.

Since then, ICBC’s finances have stabilized and accident rates have gone down thanks to road safety initiatives. But the government is still working toward a goal of decreasing premiums and establishing trust in the Crown corporation, he said.

READ MORE: ICBC to bring in ranking system for collision, glass repair shops

B.C. Liberal Leader Andrew Wilkinson has called for more choice in the sector after a report by accounting firm MNP found B.C. residents pay up to 42 per cent more for car insurance compared to drivers in Alberta.

Wilkinson said the report concluded that B.C. and Alberta have similar insurance coverage and systems, but the difference is that Alberta allows choice and free-market competition.

Eby said Wednesday that he has considered the option of privatizing insurance but that his office has been unable to replicate the modelling promised by the private sector. Under independent analysis, he said moving to a private insurance model would actually increase premiums for almost all drivers, except for one third of drivers older than 45.

The NDP caucus has previously responded that privatizing car insurance could result in double-digit rate increases, saying that the Alberta government recently removed a rate cap, which allowed rates to skyrocket up to 30 per cent.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Cariboo police forces recover truck, Bobcat and trailer stolen from Quesnel

A 100 Mile House resident was arrested after trying to flee a police roadblock near Wildwood

Lodge owner in Tsilhqot’in declared title area wants to be bought out for fair price

Hausi Wittwer has operated the Chilko River Lodge for 21 years

Correlieu grad starring in new swashbuckling ‘femme-forward’ play in Vancouver

Junita Thiessen grew up in Quesnel and went on to study acting at Capilano University

Quesnel boxer prepares for first pro fight in Canada

Shawn Archer is set to fight Ari Ashari at The Hard Rock Casino in Coquitlam on March 21

Quesnel invited to bid on 2024 B.C. Winter Games

The City will discuss partnerships with regional district, school district, Lhtako Dené First Nation

Cheslatta Carrier Nation and Rio Tinto sign a historic agreement

Co-operation crucial to stem dropping Nechako Reservoir level

Hundreds of B.C. firefighters ‘climb the wall’ for BC Lung Association

The charity fundraiser saw participants climbing up 48 storeys

Stories of sexual assault at B.C. tree planting camps ‘shocking but not surprising:’ advocate

Contractors’ association is working with trainers to create respectful culture

Lawyer gets house arrest for possessing child porn

Maple Ridge resident gets nine-month term

Notorious B.C. fugitive to be extradited from California on murder charge

Brandon Nathan Teixeira submitted to extradition during court proceedings Thursday in Sacramento

Canada prepared to monitor for community spread of COVID-19: Tam

The U.S. confirmed one case of the new coronavirus, or COVID-19, in California Thursday

Decade-long health care battle draws to a close today in B.C.

Dr. Brian Day began his battle a decade ago against the B.C. government

Most Read