Charity Millar and her family of five have been car-free for several years. (Photo courtesy Charity Millar)

B.C. mom, kids on bike turned away from Tim Hortons drive-thru

Car-free for years, Charity Millar ‘felt gross’ being denied service

Charity Millar promised her children a Tim Hortons donut in order to help them through the flu vaccine experience.

Once they’d finished up at the West Shore Health Unit, Millar steered her family over to the Wale Road Tim Hortons’ drive-thru. Upon attempting to order their doughnuts, they were turned away because they were on a bike.

Millar’s family of five has been car free for several years. She opted for the drive-thru after the flu shots because the bike lock-up at the mall isn’t good a option – the bikes block the sidewalk.

She “felt gross” upon being denied service at Tim Hortons and her three-year-old was upset about not getting a doughnut. They ended up going through the Save-On-Foods drive-thru for a treat on the way home as bike traffic is permitted.

Millar doesn’t understand why cyclists wouldn’t be allowed through the drive-thru because they ride with cars on the road all the time. She also emphasized that it’s tough for parents who cycle to disembark and take their children and bags inside as they can’t simply lock a door to protect their items.

Millar noted that the issue isn’t with Tim Hortons but rather “a systemic problem” as others in her circle have run into the same issue.

Millar doesn’t use social media, so her friend and fellow cycling parent Elise Cote took to Twitter on her behalf and asked Tim Hortons to explain.

A spokesperson for Tim Hortons told the Saanich News that the company’s drive-thru policy states that “only vehicles licensed under the relevant motor vehicle legislation can be served at the drive-thru windows.”

READ ALSO: RCMP snag suspected thief with bait bike

The spokesperson explained that cars, trucks, vans and motorcycles can go through, but that for safety reasons, bikes are not permitted. McDonald’s Canada has the same policy on bikes.

Cote feels that ‘safety issue’ is code for insurance concerns because unlike drivers, most cyclists aren’t insured. However, she pointed out that someone could get injured in the parking lot or while locking up their bike too.

Little inconveniences pile up and stop people from choosing alternate modes of transportation, Millar said. The act of biking isn’t the drawback for most people, it’s the lack of infrastructure and the safety concerns.

She hopes that Saanich will encourage new businesses to consider cyclists – especially when it comes to drive-thrus as idling cars create a lot of emissions.

Cycling isn’t just for recreation, some families are replacing their minivans, Cote said. She hopes to bring the issue to council have have new businesses accommodate cyclists.

READ ALSO: Bike polo players flock to Victoria for Winter Mixer tournament

Giving people options that make them feel catered to and safe – like the Dobosala Cantina & Ride Thru on Pandora Street – will “make good decisions easier,” Millar said. “If you build it, they will come.”

Coun. Zac de Vries is a cyclist and has never owned a car. He referred to banning bikes from drive-thrus as “unfair ” and “a lost opportunity.”

“We’re going through a transportation renaissance and our urban form and services should reflect that.”

Coun. Ned Taylor, a fellow cyclist, agreed and emphasized that he sees no problem with bike drive-thrus.

“I consider riding down Shelbourne Street [on a bike] to be a bigger risk than riding through a drive-thru,” said Taylor, pointing out that speeds are quite low in drive-thrus.

Taylor encourages residents to speak with businesses and council about the issue.


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

Just Posted

Service Electric sits atop Quesnel Sponsor League after five weeks of play

Curlers aim to slide to victory during the fifth week of the Quesnel Sponsor League

Blackwater Paddlers maintain Voyageur Rock along Quesnel’s riverfront

Ted Martindale has donated a new flag for the club to fly

Myles Mattila’s MindRight joins forces with HeadCheck Health

Former Quesnel athlete adds powerful player to his mental health advocacy team

Troll Resort in Wells opens Saturday, Dec. 14

Troll will be accepting donations for the Salvation Army for lift tickets and rentals Dec. 14

VIDEO: These are the top toys this Christmas, B.C. toy experts say

Consider the play value of a game, staff at Toy Traders say

Prince George RCMP use bait packages to catch porch pirates over the holidays

First-in-Canada program with Amazon looks to combat parcel theft

Nanaimo mechanical engineer creates thief tracking program

Nanaimo Thief Tracking lets users plot and share information about thefts online

Mayor wants B.C. to institutionalize severely mental ill people who are homeless

Those suffering from mental health conditions, such as schizophrenia, need specialized care, mayor says

Five things of note from Trudeau’s mandate letters to his ministers

Some marching orders come from the Liberal Party’s campaign, while others are new additions

Scheer’s resignation tips party into internal war over school tuition payments

The Conservatives have a Toronto convention already scheduled for April

Aid a priority for idled Vancouver Island loggers, John Horgan says

Steelworkers, Western Forest Products returning to mediation

Navigating ‘fever phobia’: B.C. doctor gives tips on when a sick kid should get to the ER

Any temperature above 38 C is considered a fever, but not all cases warrant a trip to the hospital

Most Read