Black Press Media files

Black Press Media files

Canada’s ‘universal call blocking’ system seen as partial answer to big nuisance

CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofin

Thursday marks the official arrival of a system to block some types of nuisance calls, although even its supporters have said it offers only a partial solution to a complex problem facing Canadians.

The Canadian Radio-television and Telecommunications Commission has said it receives 80,000 to 90,000 complaints annually about unwanted phone calls.

It gave carriers until Dec. 19 to put in place “universal call blocking” or an equivalent system at the network level to stop blatantly spoofed numbers such as 000-000-0000.

But the CRTC estimates 40 per cent of complaints about unwanted calls involve caller-ID spoofing, some of which will evade universal call blocking by using more sophisticated tricks to pretend to be from legitimate callers.

One well-known scam, for instance, uses apparently legitimate phone numbers to make threatening calls supposedly from police or tax officials.

Among other things, the CRTC wants carriers to put in place a system for tracing the origin of spam calls — and has given them until March 2020 to present a report of the traceback system.

The regulator also wants Canadian carriers to adopt a new framework used in parts of the United States, known by the acronym STIR/SHAKEN, to let customers with mobile or Internet Protocol phones gauge the trustworthiness of calls.

The CRTC has set Sept. 30, 2020, as its target for having STIR/SHAKEN in place.

In the meantime, the regulator urges consumers to file complaints to Canada’s do not call list at lnnte-dncl.gc.ca or 1-866-580-DNCL (3625) or 1-888-DNCL-TTY (362-5889) for the hearing impaired.

The Canadian Press

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Correlieu Secondary School students Hanna Fitchett, Justin Pugh and Jaeana Dumais (missing from photo) were recently recognized by the Quesnel and District Arts Council for their poetry submissions to the community writing contest. The students’ work was inspired by the novel Wenjack and the film The Secret Path. (Photo Submitted)
LETTER: Quesnel high school students’ poetry recognized

CSS thanks the Quesnel and District Arts Council and its community writing contest partners

The director of the Wells Snowmobile Club, Dexter Knorr, shared what is in his safety kit when sledding. Included are spare parts for his machine, like sparkplugs, and specially-designed tow ropes. (Submitted Photo)
Wells Snowmobile Club director shares tips for safe sledding

Two Prince George men were recently stranded on Yanks Peak, one overnight

In this file photo from 2019, Tammy Burrows of the Wild Women of the North Society organizes the donations before the group of volunteers begins assembling Christmas hampers Dec. 22 at the Quesnel Tillicum Society Native Friendship Centre. The society is collecting food hamper items again this winter, along with winter clothing and warm gear. (Quesnel Cariboo Observer File Photo)
There are many ways to help fill Christmas hampers in and around Quesnel

Many businesses, volunteers and the RCMP are collecting hamper items over the next few weeks

A masked statue of Billy Barker sits on top of his namesake casino in downtown Quesnel. As we head into the weekend, Northern Health is urging residents to follow all provincial health orders, which include mandatory masks inside all indoor spaces. (Cassidy Dankochik Photo - Quesnel Cariboo Observer)
A masked statue of Billy Barker sits on top of his namesake casino, eight months to the day it was closed to help stop the spread of COVID-19. Owner Brad Kotzer said they won’t be opening in 2020. (Cassidy Dankochik Photo - Quesnel Cariboo Observer)
Northern Health urges residents to respect COVID-19 rules

The number of COVID-19 cases has been growing, and Northern Health saw 35 new cases from Nov. 26-27

Coralee Oakes won 48.42 per cent of ballots in the Cariboo North district in the October election, en route to winning a third term as MLA. (Photo Submitted)
Cariboo North MLA sworn in, despite technical difficulties

Coralee Oakes began her third term as the region’s MLA but couldn’t attend the virtual ceremony

Mary Cox and Jack Plant dance in their pyjamas and slippers at the morning pyjama dance during the Rhythm Reelers’ 25 Annual Rally in the Valley Square Dance Festival in Chilliwack on June 4, 2011. Sunday, Nov. 29, 2020 is Square Dancing Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of Nov. 29 to Dec. 5

Square Dancing Day, Disability Day and International Ninja Day are all coming up this week

Black Press Media and BraveFace have come together to support children facing life-threatening conditions. Net proceeds from these washable, reusable, three-layer masks go to Make-A-Wish Foundation BC & Yukon.
Put on a BraveFace: Help make children’s wishes come true

Black Press Media, BraveFace host mask fundraiser for Make-A-Wish Foundation

Kevin Bieksa during his days playing with the Vancouver Canucks. (Photo: commons.wikimedia.org)
Bieksa to guest on free Canucks Alumni ‘Hot Stove’ on Zoom app

Former NHL player has become a game analyst on Sportsnet

114 Canadians were appointed Nov. 27 to the Order of Canada. (Governor General of Canada photo)
Indigenous actor, author, elder, leaders appointed to Order of Canada

Outstanding achievement, community dedication and service recognized

More than 60 cm of snow has fallen at Ulkatcho First Nation near Anahim Lake in the Chilcotin since a snowfall warning went into effect Thursday, Nov. 26. (Graham West photo)
VIDEO: More than 60 cm of snowfall in Chilcotin since Thursday, Nov. 26

Graham West of Ulkatcho First Nation captures the scene on video

Screenshot of Pastor James Butler giving a sermon at Free Grace Baptist Church in Chilliwack on Nov. 22, 2020. The church has decided to continue in-person services despite a public health order banning worship services that was issued on Nov. 19, 2020. (YouTube)
2 Lower Mainland churches continue in-person services despite public health orders

Pastors say faith groups are unfairly targeted and that charter rights protect their decisions

A big job: Former forests minister Doug Donaldson stands before a 500-year-old Douglas fir in Saanich to announce preservation of some of B.C.’s oldest trees, July 2019. (B.C. government)
B.C. returning to ‘stand-alone’ forests, rural development ministry

Horgan says Gordon Campbell’s super-ministry doesn’t work

Peter Wilson, left, and Micah Rankin, right, formed the Special Prosecutor team that was tasked with reviewing and litigating charges stemming from the Bountiful investigation. Trevor Crawley photo.
End of Bountiful prosecution wraps up decades of legal battles

Constitutional questions had to be settled before a polygamy prosecution could move forward

Alexandre Bissonnette, who pleaded guilty to a mass shooting at a Quebec City mosque, arrives at the courthouse in Quebec City on February 21, 2017. THE CANADIAN PRESS/Mathieu Belanger - POOL
Court strikes down consecutive life sentences; mosque shooter has prison term cut

The decision was appealed by both the defence and the Crown

Most Read