The Canada Revenue Agency headquarters Connaught Building pictured in Ottawa. THE CANADIAN PRESS/Sean Kilpatrick

The Canada Revenue Agency headquarters Connaught Building pictured in Ottawa. THE CANADIAN PRESS/Sean Kilpatrick

CRA watchdog finds agency taking weeks to process some claims for recovery benefits

Complaints have said the agency can take up to 10 weeks to issue a $500-a-week Canada Recovery Benefit payment

The Canada Revenue Agency is being taken to task by a federal watchdog for not being as upfront as it should be over how long it might take to process applications for pandemic aid.

The $500-a-week Canada Recovery Benefit is paid out by the agency to qualifying workers who have earned at least $5,000 in the preceding 12 months.

In most cases, the application process is quick, but in others, the agency has to do additional digging to verify eligibility.

The taxpayers’ ombudsperson said his office has received complaints that CRA call-centre agents can’t offer a timeline for when verification work will be done, leaving thousands in financial hardship.

Francois Boileau said taxpayers should be able to have more details on how long it will take the agency to verify documents so they can plan how to cover their bills like rent.

He said complaints to his office have said the agency can take up to 10 weeks to finish the process before issuing a payment.

The process differs from one that was used one year ago for the CRB’s forerunner, the Canada Emergency Response Benefit. Applications were quickly approved and payments issued with the government opting to do a review after-the-fact to recoup improper payments.

With the CRB, the government pushed that verification to the front of the application process, including asking for pay slips or records of employment if the agency couldn’t easily confirm that someone met the earnings threshold.

Once the documents came in, the agency started the clock.

In March, there were complaints that it could take four to six weeks for the process to play out.

More recently, it has risen to eight to 10 weeks.

The agency had differing timelines referenced on different parts of its website, but updated them to in recent days after Boileau suggested the CRA do so.

“The CRA understands that the longer processing times for these recovery benefit applications may place a financial burden on Canadians who depend on these benefits as income replacement,” the agency said in a statement.

“In some cases, processing times may be extended for unforeseeable reasons.”

The CRA says the process shouldn’t be nearly as long for anyone who filed their 2020 tax return, which would easily let the agency verify income eligibility when an application rolls in.

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Coronavirus

Just Posted

The proposed renovations at the Quesnel and District Arts and Recreation Centre. (CRD Drawing)
LETTER: Vote in favour of the Quesnel pool referendum

A letter to the editor published in the June 2 edition of the Quesnel Cariboo Observer

An advanced polling session at the Quesnel Seniors’ Centre on Monday, June 14 was busy. The regular voting day is set for June 19, at locations across the region. (Cassidy Dankochik Photo - Quesnel Cariboo Observer)
Public will be asked to approve $20 million for Quesnel pool upgrades

A referendum to approve a renovation of the Quesnel Arts and Recreation Centre is set for June 19

A Baker Creek tour from 2019 with a group of students - tours will be much smaller in 2020 due to COVID-19 prevention measures. (Submitted Photo)
Baker Creek Nature Explorers plans for full summer in Quesnel

The day program will run twice a week for two age groups

Environment Canada has issued a thunderstorm watch for the Cariboo north including Quesnel. (Black Press file image)
Environment Canada issues thunderstorm watch for Quesnel

A chance of thundershowers is forcasted to last until Tuesday

The Gold Pan Grannies attended the Quesnel Farmers’ Market where they sold perennials and vegetable plants and fruit trees by donation Saturday, May 29. They were able to raise $1,000 for the Stephen Lewis Foundation’s Grandmothers to Grandmothers Campaign. (Rebecca Dyok photo)
Gold Pan Grannies raise $1,000 for Grandmothers to Grandmothers Campaign

Annual plant sale at Quesnel Farmers’ Market a success

People watch a car burn during a riot following game 7 of the NHL Stanley Cup final in downtown Vancouver, B.C., in this June 15, 2011 photo. THE CANADIAN PRESS/Geoff Howe
10 years ago: Where were you during the 2011 Vancouver Stanley Cup Riots?

Smashed-in storefronts, looting, garbage can fires and overturned cars some of the damage remembered today

(Black Press Media file)
Dirty money: Canadian currency the most germ-filled in the world, survey suggests

Canadian plastic currency was found to contain 209 bacterial cultures

(pixabay file shot)
B.C. ombudsperson labels youth confinement in jail ‘unsafe,’ calls for changes

Review states a maximum of 22 hours for youth, aged 12 from to 17, to be placed in solitary

Eleonore Alamillo-Laberge, 6, reads a book in Ottawa on Monday, June 12, 2017. THE CANADIAN PRESS/Sean Kilpatrick
Parents will need to fight ‘COVID learning slump’ over summer: B.C. literacy experts

Parents who play an active role in educating their children this summer can reverse the slump by nearly 80%, says Janet Mort

The border crossing on Highway 11 in Abbotsford heading south (file)
Western premiers call for clarity, timelines on international travel, reopening rules

Trudeau has called Thursday meeting, premiers say they expect to leave that meeting with a plan

The B.C. government’s vaccine booking website is busy processing second-dose appointments, with more than 76 per cent of adults having received a first dose. THE CANADIAN PRESS/Jonathan Hayward
B.C.’s COVID-19 infections, hospitalizations stable for Tuesday

108 new confirmed cases, 139 in hospital, 39 in intensive care

A worker, at left, tends to a customer at a cosmetics shop amid the COVID-19 pandemic Thursday, May 20, 2021, in Los Angeles. (AP Photo/Marcio Jose Sanchez)
Half of cosmetics sold in Canada, U.S. contain toxic chemicals: study

Researchers found that 56% of foundations and eye products contain high levels of fluorine

White Rock’s Marine Drive has been converted to one-way traffic to allow more patio space for waterfront restaurants. (Peace Arch News)
Province promotes permanent pub patios in B.C. post-pandemic plan

More than 2,000 temporary expansions from COVID-19 rules

Most Read