Edmonton woman quits Claire’s after refusing to pierce tearful seven-year-old’s ears

The company says it has reiterated and clarified its policy to all staff

Raylene Marks, who quit a job at a Claire’s store in Edmonton, wrote an open letter to the company asking them to change their piercing policy after an incident with a seven-year-old girl. (@bargainmoose/Flickr)

An Alberta woman quit her job at a Claire’s store after she was told she should not have refused to pierce a crying seven-year-old girl’s ear.

Raylene Marks posted an open letter to Facebook last weekend, asking the U.S.-based accessories and jewelry retailer to change their “right to refuse a piercing” policy after an incident the week prior at one of the stores in the Edmonton area.

The girl who came into the store with her mother “pleaded and sobbed for 30 minutes not to be pierced,” Marks wrote.

“She expressed that she didn’t want us touching her, that we were standing too close, that she was feeling uncomfortable. She made it clear she no longer wanted to get her ears pierced.”

Marks said the mother told her daughter they could leave, but that she was also pressuring the child to go through with it.

Marks told her colleague she wasn’t going to do it, and was relieved when the mother decided they would indeed go home.

The next day, she said she told her manager about it and was told she “would have had no choice but to do it.”

She said she suggested a scenario in which a mother is physically restraining the child, yelling at her to get the piercing, while the girl cries and protests.

“My manager did not hesitate to respond, ‘Yes, you do the piercing.’”

She said gave her notice that day.

READ MORE: Parents in this B.C. city can no longer opt kids out of class for personal beliefs

Marks went on to say Claire’s policy states an employee can only refuse to perform a piercing “if it won’t be successful,” and no mention of a right to refuse if they are concerned about a child’s welfare.

“I implore you to consider changing this policy that blatantly ignores every child who vocally protests, cries, shows obvious signs of distress or is physically restrained by their alleged guardian while they sob and beg to be released,” she wrote.

A public relations firm responded on behalf of Claire’s, saying in an email the company feels Marks acted appropriately, and reiterated and clarified the policy to all staff to ensure its intent is clear.

“We are investigating the specific store instances she mentions, and will take appropriate corrective action,” the statement said. “Customer well-being is our main priority and our existing ear piercing policy ensures that if a child is distressed or resisting the procedure, Claire’s employees can refuse to continue the piercing.”



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Just Posted

Quesnel River Archers float away from provincials with huge medal haul

Local squad nabbed 11 medals at indoor championships in Victoria

Legion encouraging veterans to come together April 25

Royal Canadian Legion Branch 94 invites veterans to get together April 25 at 7 p.m. at the Legion

?Esdilagh First Nation receives Rural Dividend grant

The provincial funding will help ?Esdilagh develop and maintain a trail network

BC Wildfire Service fighting new fire near Comstock Lake

The fire is 76 hectares in size and currently out of control

Quesnel SPCA appeals for donations for second dog after sudden liver failure

Roxi’s medical costs are estimated to be about $3,050

What’s age got to do with it? B.C. couple with 45-year gap talks happy marriage

An Armstrong couple that has 45-year age gap began turning heads after being featured on show Extreme Love.

WATCH: South Vancouver Island shooting an ‘isolated and targeted’ incident, say police

One person in custody, another fled following shooting and crash on West Shore

Woe, Canada: Bruins down Maple Leafs 5-1 in Game 7

No Canadian teams left in Stanley Cup playoffs

Defence accuses officer of ‘incompetence’ in trial for B.C. man accused in daughters’ murder

Double murder trial for the Victoria father accused of killing his two young daughters continues

Should B.C. parents receive money if they make sure their kids are vaccinated?

New survey looks at public opinion around government’s role in forcing immunizations

B.C. men challenge constitutionality of Canada’s secret no-fly list

Parvkar Singh Dulai says he received a “denial of boarding” notification under the no-fly program last May 17

Murder on B.C. property didn’t need to be disclosed before sale, court rules

Buyer had tried to break contract after learning a man with ties to crime had been murdered there

B.C.’s largest Vaisakhi festival target of threatening Facebook post: Surrey RCMP

Police say they are investigating the posts on Facebook, after local MLA forwarded screenshots

Pug life: B.C. town boasts waggish list of dog names

Freedom-of-information request lists most ‘pupular’ dog names registered in White Rock

Most Read