Fast-food restaurant being closed, lost jacket top worst 911 calls in 2018

E-Comm has released its top 10 worst 911 calls this year, mainly centres around consumer complaints

A fast-food restaurant not being open 24-hours-a-day as advertised is this year’s worst 911 call made in B.C.

E-Comm, the province’s largest call centre, released its top 10 head-scratching calls Thursday – and some are laughable while others concerning.

The theme this year was consumer complaints, the centre said, from a retailer not accepting a return of shoes without the original box to a gas stations attendant putting the wrong type of fuel in a vehicle.

A returning complaint unnecessarily called into 911 this year was someone asking if the clocks move forward or backward during the Daylight Saving time change.

READ MORE: Wrong nail polish colour tops worst 911 calls of 2017

Call-taker Kayla Ryan, who fielded the call about a store rejecting a shoe return, said that when someone calls 911 for general information the dispatcher cannot simply disconnect the call.

“We still have to confirm the person is safe before completing the call,” she said. “Calling the police to complain about a store’s return policy isn’t a reason to call 911.”

While most use the emergency line responsibly, E-Comm corporate communications manager Jasmine Bradley said that those who don’t are tying up lines at centres which collectively handle 1.45 million calls each year.

“Calls such as those on this year’s headscratcher list waste valuable emergency resources that would otherwise be available to someone who’s health, safety or property was in jeopardy or a crime was in progress,” she said.

Here are E-Comm’s top 10 reasons not to call 911 this year:

  1. To complain a local fast food restaurant wasn’t open 24-hours-a-day, as advertised
  2. To complain a store won’t take shoes back without the original box
  3. To complain that a gas station attendant put the wrong type of gas in their car
  4. To report a rental company provided the wrong sized vehicle for a customer’s reservation
  5. To report a restaurant wouldn’t redeem a customer’s coupon
  6. To ask for help turning off their car lights
  7. To report their vehicle’s windshield wipers had stopped working
  8. To find out where their car had been towed
  9. To report a lost jacket
  10. To ask if the clocks move forward or back during the spring time change

@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Quesnel council proposing 6.7-per-cent tax increase for 2020

Tax increase reflects added RCMP and bylaw resources, plus new snow levy

UPDATE: One dead after multi-vehicle collision involving logging truck on Highway 97

DriveBC says highway expected to remain closed until 8 p.m.

New Feb. 22 Casino Night event raises money for two Bouchie Lake societies

The Friends of Bouchie-Milburn and Bouchie Lake Watershed Stewardship societies are partnering up

North Cariboo MLA wishes provincial budget offered more support to forestry workers and small businesses

Coralee Oakes was happy to see more funding for Foundry programs, high school mental health supports

Voice for North Cariboo Seniors Feb. 20 guest speaker will speak about seniors’ care at hospital

The Quesnel-based group is also looking for volunteers to help move food products once a week

Blair says RCMP have met Wet’suwet’en conditions, calls for end to blockades

The Wet’suwet’en’s hereditary chiefs oppose the Coastal GasLink project

Petition seeks to remove local police department from Lindsay Buziak murder case

American woman starts online petition in hopes of helping Buziak family

Health officials confirm sixth COVID-19 case in B.C.

Woman remains in isolation as Fraser Health officials investigate

Study says flu vaccine protected most people during unusual influenza season

Test-negative method was pioneered by the BC Centre for Disease Control in 2004

Saskatchewan and B.C. reach championship round at Scotties

British Columbia’s Corryn Brown locked up the last berth in Pool B

B.C. lawyer, professor look to piloting a mental-health court

In November, Nova Scotia’s mental-health court program marked 10 years of existence

COLUMN: Not an expert on First Nations government structures? Then maybe you should calm down

Consider your knowledge about First Nations governance structures before getting really, really mad

Meet the Wet’suwet’en who want the Coastal GasLink pipeline

Supporters of the pipeline are upset only one side is being heard nationwide

B.C. teacher gets 15-year ban after lying about having sex with just-graduated student

Teacher had been dishonest with the B.C. Commissioner for Teacher Regulation

Most Read