Koltan in the E-Comm Lower Mainland Call Centre. (E-Comm)

Koltan the yellow lab provides therapeutic love for B.C.’s E-Comm 911 team

Registered counsellor Lynn Gifford and pooch will be based in Vancouver

British Columbia’s 911 emergency call centre is the first in the country to add a registered clinical counsellor and assistance dog to its wellness team.

Lynn Gifford, a specialist in trauma stewardship, and Koltan, a four-year-old yellow Labrador retriever, were at Emergency Communication, known as E-comm, in Vancouver on Monday for the announcement.

“The day-to-day challenges of the job itself can have an impact on your mental and your emotional health, just through repeated exposure,” said Jasmine Bradley, communications manager at E-Comm. “So hearing the sounds of gunshots, or somebody being attacked, even just silence on the other end of the line, it can all take its toll on you over time.”

Bradley said E-comm has used therapy dogs in the past for major events like the death of Abbotsford Cst. John Davidson, who died in the line of duty in 2017, and is optimistic the program will be successful.

READ MORE: ‘An officer and a gentleman’: Const. John Davidson is laid to rest

Koltan was bred and trained by the Pacific Assistance Dogs Society, known as PADS.

Tara Doherty, communications manager at PADS, says the organization breeds their dogs for health, temperament and resilience. She says it’s important for the animal when dealing with surprises and loud noises to recover quickly and handle a high-stress environment.

“They’ll come into a room full of people, and even if some of their favourite people are there, they’ll go straight for the person that maybe is having a hard day, or a tough day,” she says. “They kind of seek them out, so we’re looking for that natural ability. Koltan certainly has it.”

Doherty says it costs the non-profit $35,000 to train a dog, and they expect them to work 10 to 12 years.

Although Gifford and Koltan will be based out of Vancouver, they will travel to B.C.’s second emergency call centre located on Vancouver Island as they are needed.

The pair will be working full-time after the Easter weekend, but they won’t always be on the clock.

“At the end of the day they go home together, his vest comes off, he’s part of a family and gets to be a dog… and do all the things that a normal dog would do,” said Doherty.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

 

Koltan (E-Comm)

Lynn Gifford, a specialist in trauma stewardship, joins E-Comm as its full-time Workplace Wellness manager along with certified assistance dog Koltan, a four-year-old Yellow Labrador Retriever. (E-Comm)

Koltan (E-Comm)

Just Posted

Quesnel athletes headed to B.C. Winter Games

Sixteen local athletes will compete in six different sports during the Games in Fort St. John

Rotary Club of Quesnel’s first Walk for Water coming up Feb. 21

Money raised will support the Baker Creek Enhancement Society and Roll-A-Hippo Foundation

Plans in full swing for the Richmond 2020 55+ BC Games

Participant registration will open March 1

Cariboo Regional District hears about 63 forestry projects in region

The executive director of the Forest Enhancement Society of B.C. provided an update Feb. 13

Top Quesnel Curling Sponsor League teams fall as the pack tightens

QLC and CDC pick up easy wins, while Billy Barker and Redz Shedz muscle their way to victory

Pipeline dispute: Tories put no-confidence motion on House of Commons agenda

Conservatives say they have no confidence in the Trudeau government to end the rail blockades

B.C., federal ministers plead for meeting Wet’suwet’en dissidents

Scott Fraser, Carolyn Bennett says they can be in Smithers Thursday

Province shows no interest in proposed highway between Alberta and B.C.

Province says it will instead focus on expanding the Kicking Horse Canyon to four lanes

First case of COVID-19 in B.C. has fully recovered, health officer says

Three other cases are symptom-free and expected to test negative soon

A&W employees in Ladysmith get all-inclusive vacation for 10 years of service

Kelly Frenchy, Katherine Aleck, and Muriel Jack are headed on all-expenses-paid vacations

Via Rail lays off 1,000 employees temporarily as anti-pipeline blockades drag on

The Crown corporation has suspended passenger trains on its Montreal-Toronto and Ottawa-Toronto

Budget 2020: Weaver ‘delighted,’ minority B.C. NDP stable

Project spending soars along with B.C.’s capital debt

B.C. widow ‘crushed’ over stolen T-shirts meant for memorial blanket

Lori Roberts lost her fiancé one month ago Tuesday now she’s lost almost all she had left of him

Higher costs should kill Trans Mountain pipeline, federal opposition says

Most recent total was $12.6 billion, much higher than a previous $7.4-billion estimate

Most Read