t

t

How to tell if a call from ‘CRA’ is legitimate or a scam

Expert says it’s important to verify you really are dealing with the CRA before you give out any info

The scam is a common one: a phone call claiming to be the Canada Revenue Agency demanding an immediate payment.

If you think it might really be the government calling you about your taxes, you should verify it is before you do anything, experts say.

Cherolle Prince, a financial crimes expert at KPMG, says you want to trust, but verify you really are dealing with the CRA before you give out any information.

“Ask the right questions to yourself, does this call make sense,” she said. “Why does the CRA need that information? Have I provided that to them already? What would they be doing with that information and why do they need it now?”

Prince says a red flag may be if the caller is asking for information over the phone that CRA should already have if they are calling you.

“Yes the CRA may ask you questions, but they aren’t going to call you and ask for personal information. If you call them, they may ask for personal information as a way to identify you, it is part of their authentication protocol, but they would not call you for that information,” she said.

CRA spokesman Paul Murphy says if you’re unsure it really is the tax agency calling that you should to ask the caller for their name, which CRA office they are calling from and their phone number.

Then, Murphy says, hang up and contact CRA using the general inquiry number on the agency’s website before you provide any information and ask them to verify that the call was legitimate.

“The call display option isn’t always the best because these scammers will use technology to spoof that they are calling from Canada, that they are calling from Ottawa or what have you,” he said.

Murphy says CRA will never demand immediate payment in Bitcoin or gift cards.

Another red flag, Murphy says, is if the caller tells you not to talk to anyone such as a family member or your accountant about the matter.

“That’s not something a CRA employee would ever demand of you. You have a right to have representation, you have the right to talk to somebody about your personal tax dealings before you deal with the CRA,” he said.

Just because CRA is calling it doesn’t mean you’re facing an audit. In most cases, the agency says, it is a routine check.

Depending on the circumstances, if you filed your tax return electronically, the agency may be seeking things like RRSP or charitable contribution receipts that would have been filed if you had filed a paper tax return.

Carmela Pallotto, a tax partner at KPMG, says an initial phone call from CRA is very rare.

“It is not unheard of, but normally they would correspond by mail and not by email either,” she said.

“They do not email unless you’ve already entered into some sort of dialogue with them and you’ve asked them to email you something and even then they are extremely hesitant to email you anything, that’s just not the way they operate.”

Pallotto said if the caller is demanding immediate payment, that’s just not how CRA works.

“It’s never immediate. They usually give you a period of time to respond to a request because they understand you might not have everything readily available,” she said.

“You shouldn’t be afraid to have to call CRA back.”

—Craig Wong, The Canadian Press

RELATED: Phone call scammers now preying on COVID-19 fears

Scamstaxes

Just Posted

An advanced polling session at the Quesnel Seniors’ Centre on Monday, June 14 was busy. The regular voting day is set for June 19, at locations across the region. (Cassidy Dankochik Photo - Quesnel Cariboo Observer)
Public will be asked to approve $20 million for Quesnel pool upgrades

A referendum to approve a renovation of the Quesnel Arts and Recreation Centre is set for June 19

A Baker Creek tour from 2019 with a group of students - tours will be much smaller in 2020 due to COVID-19 prevention measures. (Submitted Photo)
Baker Creek Nature Explorers plans for full summer in Quesnel

The day program will run twice a week for two age groups

Environment Canada has issued a thunderstorm watch for the Cariboo north including Quesnel. (Black Press file image)
Environment Canada issues thunderstorm watch for Quesnel

A chance of thundershowers is forcasted to last until Tuesday

The Gold Pan Grannies attended the Quesnel Farmers’ Market where they sold perennials and vegetable plants and fruit trees by donation Saturday, May 29. They were able to raise $1,000 for the Stephen Lewis Foundation’s Grandmothers to Grandmothers Campaign. (Rebecca Dyok photo)
Gold Pan Grannies raise $1,000 for Grandmothers to Grandmothers Campaign

Annual plant sale at Quesnel Farmers’ Market a success

Amy Vardy is one of four dancers to compete in their final year of the Quesnel Festival of the Performing Arts. (Submitted Photo)
Quesnel Festival of the Arts graduating dancer profile: Amy Vardy

The Quesnel Festival of the Performing arts is honouring their graduating dancers

People watch a car burn during a riot following game 7 of the NHL Stanley Cup final in downtown Vancouver, B.C., in this June 15, 2011 photo. THE CANADIAN PRESS/Geoff Howe
10 years ago: Where were you during the 2011 Vancouver Stanley Cup Riots?

Smashed-in storefronts, looting, garbage can fires and overturned cars some of the damage remembered today

Annamie Paul, leader of the Green Party of Canada, speaks at a news conference on Parliament Hill in Ottawa, on June 10, 2021. THE CANADIAN PRESS/Justin Tang
Green Leader Annamie Paul facing no-confidence motion from party brass

move follows months of internal strife and the defection of MP Jenica Atwin to the Liberals

Tulips bloom in front of the Supreme Court of Canada in Ottawa, Thursday, May 10, 2018. Day two of a full week of scheduled hearings will be heard in Federal Court today on a case involving Indigenous children unnecessarily taken into foster care by what all parties call Canada’s “broken child welfare system.” THE CANADIAN PRESS/Sean Kilpatrick
AFN slams Ottawa for ‘heartless’ legal challenge of First Nations child compensation

2019 decision awarded $40,000 to each Indigenous child removed before 2006

Ivy was thrown out of a moving vehicle in Kelowna. Her tail was severely injured and will be amputated. (BC SPCA)
Kitten thrown from moving vehicle, needs help: Kelowna SPCA

The seven-month-old kitten had severe tail and femur injuries

A health-care worker holds up a sign signalling she needs more COVID-19 vaccines at the ‘hockey hub’ mass vaccination facility at the CAA Centre during the COVID-19 pandemic in Brampton, Ont., on Friday, June 4, 2021. This NHL-sized hockey rink is one of CanadaÕs largest vaccination centres. THE CANADIAN PRESS/Nathan Denette
‘Vaxxed to the max’: Feds launch Ask an Expert campaign to encourage COVID shots

Survey shows that confidence in vaccines has risen this spring

Port Alberni court house (Alberni Valley News)
Inquest set into 2016 death of B.C. teen after a day spent in police custody

18-year-old Jocelyn George died of heart failure in hospital after spending time in jail cell

Children’s shoes and flowers are shown after being placed outside the Ontario legislature in Toronto on Monday, May 31, 2021. THE CANADIAN PRESS/Frank Gunn
Ontario commits $10 million to investigate burial sites at residential schools

Truth and Reconciliation Commission identified 12 locations of unmarked burial sites in Ontario

Singer-songwriter Jann Arden is pictured with a draft horse. (Canadian Horse Defence Coalition)
Jann Arden backs petition to stop ‘appalling’ live horse export, slaughter

June 14 is the International Day to End Live Export of Animals

Most Read